Exchange & Refunds

THE PRODUCT I RECEIVED IS FAULTY (DAMAGED/DEFECTED OR NOT WHAT I ORDERED).

WHAT DO I DO?

We are sorry that you have experienced a bad shopping experience with us! We try to make sure that each order is correctly placed to every customer. Given that you find yourself in such a situation you can simply contact us at emaansg@gmail.com or WhatsApp us at +65 8928 3285. The product will be exchanged to another. Fret not! We will bear shipping costs in this case.

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CAN I EXCHANGE THE ITEM?

 An exchange or return is applicable only when

· Your request for return and exchange is sent within 5 days from the date of delivery.
· The product tags are intact.

You can request an exchange if:
· You are not satisfied with the product received
· You are not satisfied with the color or fabric

Customer will have to pay all shipping expenses in this case
· Please note that you cannot apply for a return or exchange if the items have any stains, emit, body odours, perfume scents, have any kind of marks, damages or water stains.

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CAN I GET CASH REFUND INSTEAD?
We strictly do not offer any cash refunds.

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CAN I EXCHANGE OR RETURN SALE ITEMS?

Sale items cannot be exchanged or returned once purchased.

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ORDER CANCELLATION POLICY
You may cancel your order by emailing us at emaansg@gmail.com or Whatsapp us at +65 8928 3285 before the order has been processed. Once the orders are shipped they cannot be canceled. We have the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

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