Terms & Conditions

EMAAN SG PTE LTD

Website
"Emaan.sg (which includes the Emaan website at www.emaan.sg) is owned by Company Name (Reg. No.). These terms and conditions (“Conditions”) governs your use of emaan.sg (which shall include all purchases of merchandise or services (“Products”) on emaan.sg) and other interactive sites including Emaan Facebook page, Twitter, Instagram and YouTube (“Interactive Sites”). By accessing or using emaan.sg or the Interactive Sites, you are deemed to have agreed to be bound by these Conditions. If you do not agree to any part of these Conditions, please do not access or use emaan.sg or the Interactive Sites. Any continued access or use of emaan.sg or the Interactive Sites will imply that you have accepted these Conditions. Emaan reserves the right, at any time, to revise or update these Conditions without your prior notice. These changes will take effect immediately upon posting. By continuing to use emaan.sg or the Interactive Sites following such changes, you will be deemed to have agreed to such changes."

Data Protection Policy
Please review our Data Protection Policy, which sets out our privacy policy and data protection policy in relation to your use of emaan.sg and the Interactive Sites.

Merchandise Availability
The Products featured on emaan.sg are subject to stock availability. If the Products are not available after your order has been processed online, we will inform you via email.

Orders, Promotions & Samples
All our promotions and samples are subject to availability and our prevailing terms and conditions. Save for any errors, the prices of the Products displayed at the check-out are final and will be reflected on the website, any of Emaan's Social media platforms such as its Facebook and Instagram, and on its Order Confirmation. No other prices shall be applicable to the Products. While Emaan endeavours that all prices on emaan.sg are correct, errors may occur. If Emaan discover an error in the price of a Product you have ordered, Emaan will inform you as soon as possible and give you the option of proceeding with your Order at the correct price or cancelling it. If emaan.sg are unable to contact you, the Order will be treated as cancelled, and you will be refunded accordingly. emaan.sg gift cards, gift vouchers or any promotional vouchers cannot be used to offset online purchases on emaan.sg unless stated otherwise.

Cancellation of Orders
Emaan.sg do not accept any cancellation or modification of Order once we have confirmed the Order. Hence, it is important that you check your order before proceeding with the payment. Notwithstanding that the Order has been accepted and confirmed, emaan.sg reserves the right to cancel the Order or any part thereof at any time without giving you any reasons. emaan.sg will inform you of any such cancellation via email and will refund you accordingly without interest. All refunds will be credited without interest into the same credit card that was used for the Order. Please note that it takes approximately 21 days for a credit return to your card to be effective.

Product Information
Please note that while the Products on emaan.sg are portrayed as accurately as possible, the colour and texture of the merchandise may differ depending on the accuracy of your monitor. Your monitor may not accurately depict the colour and texture of the merchandise. All material and information presented by emaan.sg is intended to be used for personal or informational purposes only. All Products available on emaan.sg, including any samples emaan.sg may provide to you, are for your personal use only. You may not sell or resell any Product you purchased or otherwise received from emaan.sg.

Local Delivery
Local delivery service is available for eligible residential and office addresses within Singapore, except hotels and such other locations with restricted access. emaan.sg reserves the right to decline any delivery to any address with restricted access or is inaccessible. Refer to Shipping and Returns page for Shipment. There will be no delivery service on Sundays and Public Holidays or any blackout dates imposed by emaan.sg. emaan.sg endeavors to deliver within the date and time stipulated in the Order Confirmation. emaan.sg reserves the right to reschedule the time and/or date of delivery and will contact you to arrange an alternative delivery time and/or date. You are responsible for ensuring that a recipient is present to receive the delivery and to sign on emaan.sg assigned courier's delivery note during the specified time slot. You may be charged redelivery fee at the prevailing rate for each additional delivery trip. Should there be any unavailable items in the Order, emaan.sg will contact you for further arrangements. There will be a re-delivery charge at the prevailing rate imposed on you in case of any changes in delivery details after the delivery has been made or attempted.

 

Customs, banned and restricted items
It’s the Customer’s responsibility to check with their local customs laws for information concerning banned or restricted items in their countries. We are required by law to declare our shipments according to our Products actual contents and value, and should delivery be refused due to Customer’s lack of foresight, we emaan.sg will not be held responsible for any additional shipping, taxes, customs fee, service fee, administration fee, warehousing fee or whatsoever related to customs and all these costs shall be absorbed by Customer.

Payments
Emaan.sg accepts GooglePay, ApplePay and all major credit and debit cards from Visa, Mastercard, American Express and Discover. Please note that mode of payment cannot be changed once you have submitted the order online.

Fraud Protection Policy
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Emaan team may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Currency
All prices stated on emaan.sg are in Singapore Dollars unless otherwise stated.

Return, Refund & Exchange Policy
Emaan.sg is committed to providing you with quality products. However, if you wish to request a refund or exchange for any purchased product if the product does not meet your reasonable expectations, please do so within 14 days upon receiving the product(s), in addition, with proof, in order for us to assist in refunds or product replacement.

Where a Product is defective, not of satisfactory quality or fitness for purpose, you may return the Product for an exchange or a refund of the amount paid for the Product without interest at the absolute discretion of emaan.sg, subject to the applicable law. Products must be returned with any free gift(s) and/or gift card(s) given with respect to the returned Product.

Emaan.sg will not bear any shipping or postal charges incurred by customers during the process of return, exchange or refund of merchandise. Emaan.sg may at its sole discretion reimburse any costs of return of defective Products incurred by you, provided that you submit to Emaan.sg proof of such costs incurred.

You are required to contact emaan.sg at emaansg@gmail.com prior to any local or international returns and we will assist with the return process of providing the address and extra information. All refunds will be credited without interest into the same credit card that was used for the Order. If you obtain refund for any Products for which rebates have been credited, corresponding number of rebates for the Products returned will be deducted from your account.

Please note that it takes approximately 21 days for a credit return to your card to be effective. Please contact Emaan at emaansg@gmail.com if you have any queries about returns or exchanges. We will be happy to attend to you.

Merchandise Warranties
Emaan.sg does not warrant that the quality of the Products purchased on Emaan.sg will meet your needs or expectations after any form of misuse, abuse, product mishandling, misguided usage and deviation from printed instructions. Subject to the following clauses and to the fullest extent permitted by law, emaan.sg gives no warranty in respect of the Products. emaan.sg does not provide warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the Products sold on emaan.sg, subject to the applicable law.

No Warranties
All content included in or made available through Emaan.sg and/or the Interactive Sites, including but not limited to information, communications, software, graphics, images, videos and sounds contained in Emaan.sg and/or the Interactive Sites are provided on an " as is" and " as available" basis. emaan.sg does not warrant the accuracy, correctness, timeliness, reliability, currentness, adequacy or completeness of any Materials and expressly disclaims all warranties of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, to the fullest extent permitted by law. emaan.sg does not warrant that any of the Materials or that emaan.sg and/or the Interactive Sites will be provided uninterrupted, secured or free from errors or that any identified faults will be corrected; further, no warranty is given that emaan.sg, the Interactive Sites and the Materials are free from any computer virus or other malicious, destructive or corrupting code/programme. Any use of or reliance on Materials obtained through emaan.sg and/or the Interactive Sites is done at your own discretion and risk. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through emaan.sg, the Interactive Sites or elsewhere.

Intellectual Properties
Copyright All Materials, including all copyright and any other proprietary rights, are property of Emaan.sg, its content providers and/or third party licensors. All rights are reserved. The Materials cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of Emaan. You also may not, without the permission of Emaan, insert a hyperlink to Emaan and/or the Interactive Sites on any other website or ""mirror"" any Materials on any other server or website. Without prejudice to the foregoing, you agree that the Materials contained within or available through emaan.sg and/or the Interactive Sites may not be used for commercial purposes or distributed commercially. Trade Marks The trademarks, service marks, trade names and logos (""Trade Marks"") used or appearing on emaan.sg and/or the Interactive Sites are property of Emaan, its affiliates or third party licensors. Your access or use of emaan.sg and/or the Interactive Sites should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trade Marks without the written permission of Emaan. You may not, without Emaan’S prior written consent, use any of such Trade Marks as a hyperlink to emaan.sg, the Interactive Sites or any other website. Contributions to Emaan All feedback, comments, information, ideas, suggestions, documents, and/or proposals (""Contributions"") given to Emaan through emaan.sg and/or the Interactive Sites shall be deemed to be non-confidential, you acknowledge and agree that: your Contributions do not contain confidential or proprietary information; Emaan is not under any obligation of confidentiality, express or implied, with respect to the Contributions, and Emaan shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide without any reference to you; Emaan shall be free to use, for any purpose, any ideas, concepts, techniques or know-how contained in such Contribution, and any use, adaptation, modification, reproduction or distribution of the Contributions shall be property of Emaan without any obligation to you; and you are not entitled to any compensation or reimbursement of any kind from Emaan under any circumstances; you shall not submit any information and/or other materials which are or may be offensive, abusive, illegal or which may not be lawfully disseminated under the laws of Singapore or any other country.